quuok's Privacy Policy
Our complete commitment to collecting, using, and protecting your personal information is described in detail here.
Introduction & Applicability
quuok is a trusted online betting and casino platform in Bangladesh. By using our platform, you share various types of personal information with us. We are highly committed and responsible when it comes to ensuring the security of that information.
This privacy policy ("Policy") describes how quuok collects your personal information, the purposes for which it is used, how long it is stored, and what rights you have over your information. This policy applies to all our services, websites, and applications.
quuok provides services only to individuals aged 21 or older. No information is or will be collected from minors.
What Information We Collect
quuok collects various types of information from you. This information can broadly be divided into three categories:
2.1 Information You Provide Directly
Information you provide yourself for account registration, identity verification, and financial transactions:
- Full name, date of birth, and nationality
- Valid email address and mobile number
- Residential address
- National ID card or passport details (for the KYC process)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account details)
2.2 Automatically Collected Information
Information collected automatically when you use our platform:
- IP address and device identifier information
- Browser type, version, and operating system
- Login time, session duration, and usage patterns
- Information obtained from cookies and similar tracking technologies
- Transaction history and gaming activity
2.3 Information Received from Third Parties
In some cases we may receive information from third parties:
- Verification information from identity verification agencies
- Transaction confirmation information from payment processors
- Risk assessment information from fraud prevention services
Purpose of Data Use
quuok uses your information for specific and legitimate purposes. Your information may be used for the following reasons:
Account Management
To create and manage your account, verify your identity (KYC), and ensure secure access.
Financial Transactions
To process deposits and withdrawals, detect fraudulent activity, and ensure financial security.
Customer Support
To respond to your inquiries, resolve issues, and ensure an improved customer experience.
Legal Obligations
To comply with applicable laws and regulations, assist with investigations, and establish or defend legal claims.
Platform Improvement
To improve the quality of our services, add new features, and enhance the user experience.
Responsible Gaming
To detect excessive gaming behaviour and effectively enforce responsible gaming policies.
Data Sharing & Disclosure
quuok does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who deliver services on our behalf, such as payment processors (bKash, Nagad, Rocket, Upay, and banking institutions), identity verification agencies, cybersecurity services, and technology infrastructure providers. These providers may only use the information for specified purposes and operate under strict confidentiality agreements.
4.2 Legal Requirements
Information may be disclosed due to legal obligations in the following circumstances:
- To comply with court orders or legal directives from competent authorities
- To assist in the investigation of financial fraud, money laundering, or other illegal activities
- To protect the rights and assets of quuok or its users
4.3 Business Transfers
If quuok undergoes a merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change.
Cookies & Tracking Technologies
quuok uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site performance.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. Without them, login, transactions, and secure session management are not possible. These cookies cannot be disabled as they are part of the core service.
5.2 Functionality Cookies
These cookies are used to provide your language preferences, platform settings, and a personalised experience.
5.3 Analytics Cookies
We try to understand how users use our platform, which services are most popular, and where there is room for improvement. This information does not identify any individual.
You can control cookies by changing your browser settings. However, disabling certain cookies may affect some functionality of the platform.
Data Retention Period
quuok does not retain your information longer than necessary. Different retention policies apply to different types of information:
- Account Information: Retained while the account is active and for a specific period after closure in accordance with applicable legal requirements.
- Financial Transaction Records: Retained for an extended period in accordance with financial regulations.
- KYC Documents: Identity verification documents are stored securely to meet legal requirements.
- Communication Logs: Records of customer support communications are kept for a limited period.
- Cookie Data: Retention period varies depending on the type of cookie.
When the retention period ends or your account is permanently closed, we securely delete or anonymise your information unless a legal obligation requires otherwise.
Data Security Measures
quuok has adopted industry-standard technical and organisational measures to protect your information:
SSL Encryption
All information transmitted to our platform is protected by SSL/TLS encryption, making it impossible to intercept or alter.
Secure Data Storage
Your sensitive information is stored in encrypted databases with controls to prevent unauthorised access.
Regular Security Audits
We regularly test our security systems and identify and address potential vulnerabilities.
Access Controls
Only authorised personnel can access your information on a need-to-know basis — every access is logged.
Please keep in mind that transmitting information over the internet is not completely secure. Despite our best efforts, we cannot guarantee the complete security of your information. If you suspect a security breach, please notify us immediately.
Your Rights
You have the following rights regarding your personal information. quuok respects these rights and is committed to upholding them:
Right to Know
You have the right to know what information we hold about you.
Right to Rectification
You have the right to request correction of any errors in your information.
Right to Erasure
In certain circumstances, you have the right to request deletion of your information.
Right to Restrict Processing
In certain circumstances, you have the right to request that processing of your information be restricted.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your information for certain purposes.
To exercise these rights, contact us by email at: [email protected]. We will process your request as quickly as possible and respond in full.
Protection of Minors
quuok strictly prohibits providing services to individuals under the age of 21. We do not collect information from children or teenagers. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.
If you are aware that a minor has opened an account on our platform, please notify us immediately at [email protected].
Changes to the Policy
quuok may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- A notification will be displayed on the platform
- A message will be sent to your registered email address
- The "Last Updated" date at the top of the policy will be updated
If you continue to use the platform after the updated policy takes effect, you will be considered to have accepted the updated policy. If you do not agree to the new policy, please request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Live Chat
Speak directly with our 24/7 live chat support team — assistance is available in both Bengali and English.
Email Support
Email us for privacy-related requests: [email protected]
We value your contact and are committed to resolving your privacy concerns as quickly as possible.
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